Refund policy

Our goal is simple: if you don’t love your SENZY purchase, we want to make it right.

We offer free returns within 30 days of delivery.

Returns

To start a return, click here: START A RETURN.

Once your return request is approved, we’ll send you a prepaid return shipping label and instructions on how to send your item back.

Items must be returned in their original condition. Items sent back without first requesting a return may not be accepted.

Exchanges

Need a different size, color, or style? No problem. Start a return and select the item you’d like to exchange. We’ll help get you sorted out.

Refunds

Once we receive and inspect your return, we’ll notify you and process your refund.

Approved refunds will be issued to your original payment method within 10 business days. Banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact returns@senzy.co.

Damage and Issues

Please inspect your order when it arrives and contact us immediately at returns@senzy.co if your item is damaged, defective, or incorrect. We’ll make it right.

Non-Returnable Items

Gift cards are non-returnable.